Privacy Policy

Account Details and Order Records

VPNGK requires no email address to register; a username and password are sufficient. The account system handles usernames, password verification data, plan status, and data usage for sign-in verification, subscription delivery, and usage calculations. An email address is not required to register, and this service does not make collecting one a condition of access.

Order records include the selected plan, amount, payment status, and transaction identifier. They are used to confirm payments, handle renewals and refunds, and resolve order disputes. Support tickets are used to respond to questions submitted by users. Please provide only information needed for troubleshooting, and do not submit passwords, complete subscription links, or sensitive payment credentials.

No-Logs Policy and Connection Data

VPNGK follows a no-logs policy: it does not record which websites users visit or store browsing content, lists of destinations, or browsing histories that could be used to reconstruct browsing activity. Plan usage is billing data and does not include the websites or page content associated with that usage.

While a connection is active, the system temporarily processes connection status to transfer data and manage the connection. This status is cleared when the connection ends and is not kept as a long-term connection history. Operational troubleshooting relies on service-level errors and aggregated status; it does not create connection log profiles linking accounts to destinations.

The no-logs policy does not mean account and order data are not held, nor does it replace the privacy policies of websites users visit. Those websites may handle sign-in status and information users submit directly according to their own rules.

Visit Statistics and Local Storage

The marketing website processes statistics such as page visits, referral sources, and entry clicks to understand how content is used and improve navigation. Statistics are limited to activity on this website. They are not used to analyze other websites accessed through international routes, and passwords or subscription credentials are not included in analytics events.

Cookies and browser local storage are used to retain necessary session status and preferences. The user panel stores sign-in credentials locally to verify identity in subsequent requests; settings such as language preference are used to preserve interface choices.

Users can restrict cookies or clear site data in their browser settings. After clearing data, users may need to sign in again or reselect preferences. Clearing data in a browser does not also delete account and order records on the server. When finished using a shared device, sign out of the panel and clear the local sign-in state.

Third-Party Payments and Disclosure

VPNGK supports Alipay / WeChat Pay / USDT. Payments are handled by third-party payment services or the relevant transaction network. This service receives the transaction result and identifier needed to verify an order, and does not ask users to submit payment account passwords on this website.

Third parties handle payment information under their own policies. For records on public transaction networks, visibility and retention are determined by the network; deleting an account cannot withdraw those records.

This service processes and discloses relevant information only as needed to deliver services, verify payments, handle user requests, or meet applicable legal obligations. Account details are not used for marketing resale unrelated to subscription services.

Data Retention and Deletion Requests

Account and subscription status are retained while services are provided. Order information is retained for as long as necessary to reconcile payments, process refunds, resolve disputes, and meet applicable legal obligations. Visit statistics are kept only for as long as needed for content analysis. Support ticket information is cleared or de-identified after the issue and any necessary review have been completed; no fixed retention period is promised.

Users can sign in to the panel and submit a request through Support Tickets to access, correct, or delete account information. Account ownership must be verified before a request is processed; deletion may affect subscription use. If some records cannot yet be deleted due to open orders, disputes, or legal obligations, this service will explain why they must be retained and clear other data that is no longer needed.